TrackOS legal
Refund and Cancellation Policy
Last updated: 2 September 2026
Overview
This policy explains how TrackOS reviews refund and cancellation requests for subscriptions, services and related charges. Any rights available under applicable law remain unaffected.
Subscription payments
Before payment, review the selected vehicle, plan term, tax and displayed total. A completed subscription generally becomes active after payment verification. Refund eligibility depends on the payment status, whether service access was activated and the reason for the request.
Duplicate or failed payments
If you are charged more than once for the same order, or payment is debited without the expected service activation, contact support with the order reference and payment details. TrackOS will verify the gateway and account records before resolving the request.
Hardware and installation
GPS hardware, SIM, installation, removal and field-service charges may be governed by the specific quotation or order terms. Installed, configured or physically damaged equipment may not be eligible for return except where required by law or agreed in writing.
Cancellation
You may request cancellation of future service renewal through TrackOS support. Cancellation does not automatically create a refund for an already active term, unless required by law or confirmed after review.
Requesting review
Email trackos365@gmail.com with the account username, vehicle number, order or payment reference, payment date and reason for the request. Never send card, UPI PIN, password or one-time password details.
Decision and processing
Approved refunds are returned through the available payment process. Bank or payment-provider processing time may apply after TrackOS initiates an approved refund.